ISO 14452


ISO 14452:2012, Network services billing ?σΤιΌΤΗ£ Requirements, serves as a framework for utility services to ensure their customers receive clearly comprehensible, accurate, timely and complete bills. What?σΤιΌΤδσs more, it should result in fewer complaints for utility services and, in so doing, reduce operating costs, improve debt recovery, and increase customer satisfaction and loyalty.

Let us face it: billing can be a messy matter. Customers often experience problems such as bill shock, complicated or inaccurate bills, unclear pricing, difficulties with payment methods and unclear information on offers and how to switch suppliers.

To meet these challenges, the new ISO 14452 standard promises to make billing clearer, more customer-friendly and better all round. The standard:

Defines the minimum requirements for billing and payment collection
Prevents or reduces complaints by tackling key issues
Ensures that suppliers assist customers by billing appropriately and consistently
Creates and sustains a fairer, longer-term supplier-customer relationship
Provides benchmarks for customer expectations
Allows for the implementation of smart metering technology and provision of improved customer information
Facilitates innovation in billing, enabling suppliers to differentiate their services